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Research In Action Vendor Selection Matrix™: ESM 2022

What's in the Research In Action Vendor Selection Matrix™?

  • PART 1

    Foreword and survey demographics

  • PART 2

    What is Enterprise Service Management?

  • PART 3

    Research: ESM maturity state and top investment areas

  • PART 4

    Insights: ESM top market and vendor trends

  • PART 5

    Vendor Selection Matrix™: Top 20 ESM vendors, evaluation overview and scores

Download the Research In Action Vendor Selection Matrix™

Get insight into the top 20 Enterprise Service Management providers — amongst them Micro Focus, BMC Software, ServiceNow and TOPdesk — and how Research In Action researched, analyzed and scored them.

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