With machines, software, and even drones in the mix in your warehouse or factory – IT is more critical than ever. TOPdesk’s ITSM software for manufacturing helps you keep it all in sync — from tickets to unplanned audits — with less stress and better teamwork.
Import, prioritize, and send tickets that fly in from everywhere to the right team with our incident management software. Automatically update factory workers on the status, so they know you’re taking them seriously. TOPdesk also sends alerts when tickets are close to breaching deadlines — and lets you pause the clock if you’re waiting for input, without affecting your SLA metrics.
No more bouncing requests between departments. Simply update a ticket’s status in TOPdesk’s Enterprise Service Management, and it will land directly in the other team’s queue. Escalating to a supplier? Automatic workflows kick off an email, so your supplier can get straight to work. You can even split tickets and collaborate with facilities to create things like key cards. Now that’s what we call teamwork.
The interconnectivity of TOPdesk has been really helpful for us. We use it a lot and it lets us keep track of things very easily and efficiently.
Oscar Semprun, IT service delivery manager, Liebherr
Track all your assets — machinery, safety equipment, and even contracts — and their lifecycle history in one overview. Everything is linked to a ticket in IT Asset Management, for easy reference to repairs or inspections. And with planned maintenance, you’ll never miss a critical check-up. No more worries about audits or being ISO-compliant — you’ll have the reports ready.
When an ERP system like SAP experiences issues, your entire production line can grind to a halt. With workflows in IT Change Management, you can analyze the impact and test any changes before deployment. You’ll avoid risky and costly system updates causing major incidents (and maintain trust in your IT team across the plant).
Liebherr is one of the world’s largest construction machinery manufacturers. They went from juggling multiple platforms that impacted their production line to integrating several departments into TOPdesk — from IT to finance and procurement. Now they have more time to automate tasks, track assets without the stress, and stay on top of all tickets in one place.
TOPdesk's onboarding touches on every single department, from finance to procurement.
Oscar Semprun, IT service delivery manager, Liebherr
Our customers have spoken: they truly love our user-friendly solution and personal approach. We’ve partnered with factories, warehouses, and distribution centers around the globe, and we’re also highly rated on Gartner.
With 500+ integrations and API, it’s easy to connect TOPdesk with crucial tools like SAP to keep your production going.
