Cegeka & TOPdesk Partner for Future-Proof Service Management

Cegeka and TOPdesk join forces for future-proof Service Management

Cegeka becomes an official reseller of TOPdesk in the Netherlands, Belgium and Germany

Delft, 4 November 2026 - Cegeka and service management software supplier TOPdesk are taking the next step in their long-standing collaboration. Cegeka will become an official reseller of TOPdesk in the Netherlands, Belgium and Germany and will be able to supply the software to organizations itself from now on. Until now, the collaboration has mainly focused on functional management, support and optimization of existing TOPdesk environments. With the new agreement, both parties are joining forces to help more organizations organize their Service Management smarter and more future-proof.

More cohesion for organizations

For organizations, the more extensive cooperation mainly means more cohesion. The software and the services around it come together with one party, from advice and implementation to daily management and further optimization. In doing so, Cegeka's Service Management expertise is combined with TOPdesk's product knowledge and technical expertise. For example, the focus is shifting from separate technology to the way in which processes, tooling and services together contribute to better service for employees and customers.

Cegeka sees Service Management as a continuous process of improvement. By assessing how services, processes, and technology work together today, organizations can identify where automation, AI and process optimization can deliver the greatest value and take targeted steps to further improve their service delivery.

Working together for better services

Dennis Brinkhorst, Business Manager at Cegeka: "Our vision of Service Management goes beyond implementing and managing technology. Ultimately, it's about how organizations can serve their employees and customers better and better. By further expanding our collaboration with TOPdesk, we can support organizations with a larger part of that issue. In this way, we not only connect to what an organization needs today, but we also help with the steps of tomorrow."

Wolter Smit, CEO of TOPdesk: "Organizations get the most out of their Service Management when technology and service go hand in hand. Cegeka has known our platform inside out for years and with the expansion of our collaboration, we can serve a larger part of the market together. In this way, we can use our joint knowledge and expertise to help even more organizations put the foundation of their services in order. This is only becoming more important as more and more organizations want to use AI within their service processes."

About TOPdesk

TOPdesk is a platform that simplifies the work for your IT service desk. The Delft-based software developer provides user-friendly and quick to implement Service Management software. For more than 25 years, the company has been helping more than 5000 organizations worldwide to achieve consistent and good service. TOPdesk's success is reflected in its high customer satisfaction: reviews on Gartner have shown an average score of 4.9/5 for years. TOPdesk is unique because of the fast implementation, easy maintenance and best practices offered by our experts. This is how TOPdesk helps organizations achieve their goals step by step, whether they want to focus on self-service or join forces with other service teams. The head office is located in Delft and has more than 1000 employees worldwide. For more information: https://www.topdesk.com