TOPdesk bolsters AI-driven innovation with the appointment of new CTO Yann Cluchey

Delft – Service management software provider TOPdesk has appointed Yann Cluchey (44) as Chief Technology Officer (CTO) with effect from 1 May. In this role, Cluchey is responsible for the further development of TOPdesk’s technology strategy, with a strong focus on AI-driven innovation, modernising the technology platform and optimising product development.

From software engineer to technology leader

Cluchey began his career as a software engineer and that passion has stayed with him ever since. Building on that technical foundation, he progressed to various leadership roles within both fast-growing start-ups and large international organisations such as Cogenta and Corsearch. He now has nearly seventeen years’ experience as a CTO, having spent the last few years working on complex modernisation projects, cloud migrations and scaling up technology and innovation.

At TOPdesk, Cluchey’s focus will be on three key priorities, with AI serving as the common thread:

1. Accelerate AI-driven innovation: for both product development and internal productivity, with a focus on predictive and proactive automated workflows.
2. Modernising the technology platform: reducing complexity through a step-by-step approach and making room for AI functionalities.
3. Supporting technology teams: simplifying processes and optimising workflows so that engineers can move from idea to product more quickly.

A company on the move

Yann Cluchey: “The speed at which AI is developing is creating a unique opportunity to take a fundamentally different look at our services. What attracted me to TOPdesk was their ambition. They ask the right questions, have already invested in AI, and even the CEO himself writes code using Claude.

Every level of the organisation is on board. Combine that energy with the curiosity and technical passion I see in the teams, and you have the perfect foundation to take service management to the next level. I am incredibly excited to be able to play a part in that.”

Wolter Smit, CEO of TOPdesk: “What TOPdesk needs is someone who understands the momentum of this AI transformation and can capitalise on it right now. We have found that person in Yann. He has extensive experience in modernising technology platforms and accelerating growth within international organisations. He brings with him a combination of in-depth technical knowledge, international experience and a strong vision for innovation. We are incredibly excited to use his expertise to further develop our technology and AI strategies.”