API & Integrations

Connect TOPdesk with the tools you already use

Choose from 100+ pre-built integrations, or build your own with open APIs. Everything syncs automatically so TOPdesk becomes your single source of truth—no manual updates, no switching between systems.

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10 million+ users get things done with TOPdesk

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TOPdesk’s APIs make it easy for developers and admins to tailor integrations without adding complexity.

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Ready and waiting for you. Pre-built, tested integrations that connect instantly.

Automate HR and financial data between AFAS and TOPdesk.

Connect social intranet and reporting with TOPdesk.

Sync scheduling and planning information.

Build no-code workflow automations and data syncs.

Connect development and project workflows with TOPdesk.

Enable omnichannel messaging (SMS, WhatsApp, etc.).

Custom DevOps and business process integrations.

Automate digital document signing and tracking.

Create incidents from performance or availability issues.

AI chatbot and automation for self-service and support.

Manage meeting room and desk reservations directly in TOPdesk.

Integrate identity and access management.

Collect and analyze customer feedback and service experience.

Synchronize issues and development tasks with TOPdesk.

Automate IT asset discovery and inventory.

Deliver custom business process integrations.

Automate workflows between TOPdesk and external systems.

Summarize, classify, and translate data across workflows.

Automatically update asset information from Azure.

Synchronize calendar and email workflows with TOPdesk.

Sync device inventory and asset data with TOPdesk.

Create incidents automatically from SCOM alerts.

Create and manage incidents directly in Teams.

Generate incidents based on monitoring alerts.

Connect endpoint monitoring and management data.

Integrate real estate and maintenance planning data.

Connect monitoring data to TOPdesk workflows.

Automate calls and voice-to-ticket creation.

Build live dashboards and analytics with OData.

Analyze TOPdesk data for trends and performance.

Link asset data and support processes in healthcare.

Manage endpoint security and compliance.

Synchronize customer and service data for unified records.

Provide WhatsApp-based support integration.

Build custom, multi-system integrations and automations.

Exchange incidents and status updates across platforms.

Provide BI dashboarding and service insights.

Connect document storage and collaboration features.

Complete contracts and agreements digitally.

Connect communication channels and incident management.

With TOPdesk, everything works together

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Trusted by teams worldwide:

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Capterra

4.4/5

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G2

4.2/5

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Gartner Peer Insights

4.5/5

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TrustRadius

8.4/10

Frequently asked questions

Why do integrations matter?

When tools work in isolation, updates fall through the cracks and service slows down. Integrations bring everything together in TOPdesk so your team spends time helping colleagues instead of chasing information across systems.

What types of integrations does TOPdesk offer?

We offer 100+ integrations including ready-to-use solutions built by TOPdesk, partner integrations, and custom API connections. We’re continuously building new integrations based on customer demand. If yours isn’t listed yet, our Open API lets you build custom connections.

How long does it take to set up an integration?

Most pre-built integrations can be configured instantly to days with minimal risk. Custom API integrations depend on complexity, but our clear documentation makes development straightforward. Contact our team for specific timeframes.

What if my system isn't listed?

Chances are we can still connect it. Our REST API, OData endpoints, and webhooks let you build custom integrations—or we can build one for you. Contact our team to discuss your needs.

Can I connect multiple systems to TOPdesk?

Yes. TOPdesk can sync data from multiple sources, keeping your user and asset data updated through integrations like Microsoft Intune, Entra ID, and Active Directory

Are TOPdesk integrations secure?

All integrations use secure authentication. For details on our security standards and certifications, see our [security documentation].

Are integrations included in my TOPdesk plan?

The integrations in our marketplace are a mix of free or paid solutions. You can browse the marketplace or reach out to your Account Manager for exact details of each solution.

How do I get started?

Browse our integration marketplace above to check if your tools are available, then contact our team or follow the setup guides in each integration’s documentation.