IT SERVICE MANAGEMENT SOFTWARE

IT services your team can manage

Go from piles of requests to effortless IT services with TOPdesk’s ITSM software — so your agents can enjoy the work they do best.

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10 million+ users get things done with TOPdesk

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Share tasks with fellow agents. Keep end users in the loop. Work with other service departments. And even spot recurring problems with our ITSM tool. One ITSM software platform for all your requests, assets, and workflows makes your IT services consistently great.

Build a knowledge base so even your newest agents can solve tough issues — no hand-holding needed. With AI suggestions and previous solutions right in their tickets, your team can solve problems in minutes.

Self-Service Portal, live chat, and AI chatbots mean people get help fast — 24/7. When users do need to submit a request, it reaches the right team automatically and they can track the status in real-time.

The proof is in the pudding

"Before we implemented TOPdesk, the workload could be quite overwhelming. Now there's traceability and accountability for all."

Eliot Buckby

Hörmann

"Users can find answers quickly and easily. And our operators can find knowledge items for any issues they’re trying to resolve."

Matt Fuller

VIVID Homes

"The more we get on TOPdesk the better for everyone. To have everything in one place makes it easier for both ourselves and our users."

Helen Jones

Millfield School

IT service teams make it happen with TOPdesk

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Keep track of incoming requests, automatically prioritize and assign tickets to the right agent. Share your progress with automated emails.

Get an overview of your assets, who’s using them, how they’re related, and when they need replacing — so you never miss a thing.

Request, plan, and evaluate entire change workflows — no matter how complex — in a single planner.

Detect patterns in incidents, find root causes, and build a workaround database. Stop treating symptoms and start solving the actual problems.

Bring virtual assistants, network scans and personnel data into TOPdesk with 100+ integrations in the TOPdesk Marketplace. Or build your own with the API, so you can continue to use your important tools.

Azure DevOps

Ebbot AI

Microsoft SCOM

Power BI

Microsoft Teams

Salesforce

Slack

Microsoft Copilot

Microsoft Entra ID

DocuSign

Zapier

See what’s happening with real-time metrics and KPIs. Track SLAs, collect satisfaction ratings, and spot patterns before they become problems, so you always know always what’s working and what needs attention.