Hi, we're TOPdesk. Let's make service happen together.
We’ve spent over 30 years helping service teams do the work they love and do it well. Not just with software, but with real people, real expertise, and a genuine belief that great service makes organizations better.
How our story started
In the nineties, our CEO Wolter Smit was working his way through university as a programmer at a small IT business. His friend Frank Droogsma, co-founder of TOPdesk, worked there as a help desk operator.
Both Wolter and Frank saw the same problems help desk operators still face today. So, they rolled up their sleeves and started coding in an attic in Delft. Their goal? Helping other companies make their services better, simpler and smarter.
Over 30 years later, that goal hasn’t changed. The attic has.
How our culture makes things happen
We built a solution for service teams who want to make things happen. Why? Because that’s exactly what drives us, too. Our employees care about making an impact, helping people, and learning and improving together. They’re driven by the desire to create organizations where everyone can thrive, every day. And our open culture gives them the freedom to do exactly that.
That culture isn’t an accident. It started in that attic in Delft and it still shows up every day in how we build our product, support our customers, and work with each other.
Annual business report
TOPdesk’s annual business report is packed with exciting milestones, customer accounts, and a glimpse into our future plans. Highlights include an 84% customer satisfaction score, €108.7 million in ARR, 87% of employees feeling they can be their authentic selves, and nearly 75% of colleagues participating in DE&I week sessions.
