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Find the right ITSM tool for your team

Get a free guide to compare your current tool to the major ITSM tools in the market.

  • Compare 9 top ITSM solutions, across all key aspects
  • Uncover hidden costs in your current way of working
  • Get proven selection criteria
  • Debunk any ITSM tool switching concerns

Why switch ITSM tools?

Hidden costs & unused features

You’re paying for premium features few people use,
with little insight into real IT value.

Low self-service adoption

Your users can’t find answers, so they bypass the portal 
and reach out to IT instead.

Heavy maintenance

Your team spends more time maintaining the tool than improving services.

Inflexible workflows & workarounds

Your have to adapt your processes to fit the tool, rather than supporting how your teams actually work.

9 tool comparison

In-depth comparison of 9 most popular ITSM tools including, ServiceNow, Sysaid, Ivanti, HALOITSM, bmc, Freshservice, Jira, ManageEngine and TOPdesk. Compare across the metrics that matter most and understand what attributes make a difference in your organization.

9-question checklist before you switch

Before you invest in a new solution, make sure your current tool isn’t quietly draining time, money, and productivity.

Our 9-question checklist takes under 3 minutes to fill out and helps you uncover hidden costs and inefficiencies, like low portal adoption, or high maintenance overhead.

Cost calculator

Calculate the true cost of your current ITSM tool, including these overlooked budget-drainers:

  • Costly training sessions for systems that nobody can figure out
  • Low user productivity due to clunky portals
  • Consultant fees for basic changes
  • IT hours lost to tool maintenance
  • Staff turnover from IT burnout

Use the built-in worksheet to put real numbers to these hidden costs. The results might surprise you.
Our 9-question checklist takes under 3 minutes to fill out and helps you uncover hidden costs and inefficiencies, like low portal adoption, or high maintenance overhead.

Selection framework

Choosing the right ITSM tool isn’t just about features.

Our selection framework helps you focus on what really matters for long-term success.

Evaluate across: implementation time, maintenance effort, user experience, integrations capabilities, scalability, support quality and total cost of ownership.

It’s a practical way to weigh your options and avoid costly surprises down the road.

Quick wins post-switch

Making the switch to a new ITSM tool can feel like a big step but with the right solution, the benefits are visible early on.

Benefit from plug-and-play features and workflows that match how you actually work

Switching isn’t hard. Staying stuck is.

Fear #1: “The implementation will take too long and disrupt our services.”

Reality: Modern mid-market solutions like TOPdesk are designed for much faster deployment than fully customized options. Organizations implementing mid-market ITSM solutions achieve core functionality in weeks on average.

Fear #2 : “We’ll lose important historical data and contextual knowledge.”

Reality: Modern migration methodologies are specifically designed to preserve your historical data, for example with the help of data migration tools and API’s. Combined with a well-planned data migration strategy, organizations can retain 95% or more of any critical historical information.

Fear #3: “Our team will struggle to learn a new system.”

Reality: User adoption challenges often have more to do with a solution’s poor user experience than with people’s resistance to change. If an organization uses a modern ITSM tool with an intuitive interface, users will become proficient with the tool 40% quicker than with legacy systems.

Fear #4: “The investment won’t deliver enough value to justify the change.”

Reality: When properly selected and implemented, new ITSM tools typically deliver ROI within 6 to 12 months. For example, organizations switching from highly customized legacy ITSM tools to modern, configurable solutions see an average of 34% reduction in maintenance costs.

Fear #5: “We’ll face unexpected integration challenges.”

Reality: While integration concerns are valid, modern ITSM tools offer significantly improved integration capabilities. Pre-built connectors and standardized APIs have simplified the integration process, and suppliers have extensive experience connecting ITSM tools with other systems.

Join the 200+ organizations who switched in 2024, and never looked back