Streamlining processes with asset management Non-profit Organization United Kingdom Mencap is a charity whose goal is to make the UK the best place in the world for people with…
Scaling TOPdesk within NHS Shared Business Services Healthcare United Kingdom NHS Shared Business Services are the UK’s leading supplier of corporate services to the NHS, trusted to distribute over 90%…
Scaling TOPdesk from ITSM to ESM Utilities United Kingdom Flagship Group provide homes for sale and private rent – not just places to live, but places to love. Making…
What’s involved in transitioning to a new service management solution? Utilities United Kingdom VIVID Homes are a leading provider of affordable homes and extensive support services in the south of England. With 74,000…
Switching to TOPdesk Education United Kingdom Originally established as a School of Science and Art in 1891, Buckinghamshire New University has been transforming lives for 130…
Relaunching the SSP Education United Kingdom Bath Spa University offers the opportunity to study in some of the most stunning and inspiring spaces in the UK....
Using TOPdesk In Day to Day Global Operations Manufacturing & Retail United Kingdom Elis use TOPdesk across multiple departments in their day-to-day global operations, to help them provide a superior service to their…
How a Health Check gave clarity to the University’s ITSM Roadmap Education United Kingdom We spoke to Martin Staley, Head of Service Operations and Governance at The University of Sheffield, about how Martin and…
Delivering success through a phased implementation Manufacturing & Retail United Kingdom KLM UK Engineering Limited is a leading UK-based Maintenance Repair Organisation (MRO) based at Norwich Airport. As well as their MRO capabilities,…
How setting up an easy-to-use self-service offering can help switching off email Education United Kingdom EKC Group is comprised of six community-based colleges located in East Kent, UK. The Group aims to empower the communities…
A new chapter: Enhancing services and elevating opportunities Education United Kingdom LTE Group is a not-for-profit integrated education and skills group. They have around 4,200 colleagues and over 95,000 students and…
Adapting Reservations Management for the new normal Education United Kingdom The University for the Creative Arts (UCA) is one of the UK’s top creative specialist institutions. They offer courses in…