Creating better user experiences with a unified service catalogue Government United Kingdom Armagh City, Banbridge and Craigavon Council is a local government district in Northern Ireland. In 2015, the cities merged. Their…
How the everyday work in the IT department became more streamlined and stress-free Government United Kingdom The Arts Council England has been using TOPdesk since January 2012 to support around 500 staff members internally. Sixteen people…
Utilizing self-service during the COVID-19 crisis Education United Kingdom Aston University is a public research university situated in the city centre of Birmingham....
Relaunching the SSP Education United Kingdom Bath Spa University offers the opportunity to study in some of the most stunning and inspiring spaces in the UK....
Switching to TOPdesk Education United Kingdom Originally established as a School of Science and Art in 1891, Buckinghamshire New University has been transforming lives for 130…
Building efficient integrations with the TOPdesk API Education United Kingdom Cranleigh School, based in Surrey, is one of the UK’s leading co-educational independent schools. Together with Cranleigh Preparatory School, it…
How setting up an easy-to-use self-service offering can help switching off email. Education United Kingdom EKC Group is comprised of six community-based colleges located in East Kent, UK. The Group aims to empower the communities…
Using TOPdesk In Day to Day Global Operations Manufacturing & Retail United Kingdom Elis use TOPdesk across multiple departments in their day-to-day global operations, to help them provide a superior service to their…
Scaling TOPdesk from ITSM to ESM Utilities United Kingdom Flagship Group provide homes for sale and private rent – not just places to live, but places to love. Making…
Migrating from On-Premise to SaaS Education United Kingdom Goodenough College is a postgraduate residence and educational trust in Bloomsbury, London, which recently migrated from on-premise to SaaS with…
Success through simplicity: an industry fit Manufacturing & Retail United Kingdom Grafton Merchanting is a major player in the building merchants industry. Formed in 2008 of Grafton Group’s merchanting subsidiaries in…
Welsh councils share a TOPdesk license and service management best practices Government United Kingdom The IT department at Cyngor Gwynedd Council has been using TOPdesk since 2005. In 2013 they joined forces with two…