The complete guide to a customer-centric service desk
The secret to cutting costs and improving your efficiency? A customer-centric service desk! Putting your customers first is the best way to become more cost-effective and increase customer satisfaction.
Download this 36-page e-book and get the key ingredients to a truly customer-focused service desk, including:
- An 8-step plan for drawing up and successfully launching your service catalogue
- How to cut lead and resolution times using Knowledge Centered Service (KCS)
- The 3 key factors for effective customer communication
- How to measure your customer satisfaction
What’s in the customer centricity e-book?
Focus on the customer
The customer's expectations
An optimal service catalogue
Managing and deploying knowledge
Is your customer satisfied?