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The complete guide to a customer-centric service desk

What’s in the customer centricity e-book?

  • PART 1

    Focus on the customer

  • PART 2

    The customer's expectations

  • PART 3

    An optimal service catalogue

  • PART 4

    Managing and deploying knowledge

  • PART 5

    Customer-focused communication

  • PART 6

    Is your customer satisfied?

  • PART 7

    Conclusions

About the author(s)

Colin Bassant

Colin is a service management consultant at TOPdesk and Knowledge Management specialist. He helps organizations make their customers more self-reliant and happier via Shift Left and the smart use of Knowledge Management.

The complete guide to a customer-centric service desk

Learn everything you need to know to create a truly customer-focused service desk.

Download now