What's in the self-service e-book?
- Self-service portal Selfie: up and running in a flash
- How to successfully promote your self-service portal
- Get on the right track to a successful service catalogue
- Make your self-service portal stand out and attract more customers
- How to build better forms for your customers
- CERM: Is the phone ringing off the hook?
- Shifting knowledge left
- Level up with KCS
- 4 other ways to make your services more strategic
