capterra
4.4/5
Knowledge Base
A knowledge library that grows as you go
Build a knowledge base that collects all your team’s know-how in one place. AI drafts the items, you review and publish — so every closed ticket becomes a shared solution effortlessly.
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Spend less time on the recurring issues
Add a solution to your knowledge base instead of answering the same question over and over. Next time a similar ticket comes in, your agents can select the answer directly from the incident card. No digging around, no reinventing the wheel.
Grow your knowledge base instantly with AI
Your team solves tricky issues every day, but writing them up? Nobody feels like doing it. Click ‘Generate with AI’ and get a great-quality knowledge item based on your solution. Review, edit, publish. Done.
Write like a pro, without the effort
Not the best writer? AI polishes the grammar, spelling, and tone of all your writing in no time. Now you create clear, professional knowledge items without agonizing over every sentence.
Use templates to keep knowledge consistent
Every team member writes their knowledge items differently. Keep the info across items consistent with templates and standardized forms. Agents register all the right information, so nothing’s missing. Goodbye guesswork.
Help customers help themselves
Put an end to the endless password reset tickets. Simply share your knowledge base with customers through the Self-Service Portal, so your customers can find the solution themselves. They get answers faster, your team is doing less repetitive work. Win-win.
Get new employees up and running fast
When a new team member joins, they find all the information they need in your knowledge base — and as suggestions when working on an incident. You spend less time explaining, they can start handling tickets from day one.
See what works and can be improved
Which knowledge items are your agents and customers actually using? And which ones helped your team solve tickets? Find out with a few clicks, use that data to keep improving your knowledge base, and start staying ahead.
How much time can your organization save with Knowledge Management?
Get our free Knowledge Management e-book and find out.
Trusted by teams worldwide
g2
4.1/5
gartner
4.5/5
trustradius
8.4/10