Implementing an ITSM tool for a governmental organization during COVID-19 Government Canada Agriculture Financial Services Corporation (AFSC) is a Crown corporation within the Government of Alberta. AFSC provides insurance, loans, business risk…
One central system for delivering better care Healthcare Netherlands Amphia Hospital is one of the largest top clinical hospitals in the Netherlands. Amphia pays a lot of attention to…
Creating better user experiences with a unified service catalogue Government United Kingdom Armagh City, Banbridge and Craigavon Council is a local government district in Northern Ireland. In 2015, the cities merged. Their…
How the everyday work in the IT department became more streamlined and stress-free Government United Kingdom The Arts Council England has been using TOPdesk since January 2012 to support around 500 staff members internally. Sixteen people…
Utilizing self-service during the COVID-19 crisis Education United Kingdom Aston University is a public research university situated in the city centre of Birmingham....
Relaunching the SSP Education United Kingdom Bath Spa University offers the opportunity to study in some of the most stunning and inspiring spaces in the UK....
A methodology for success: transforming service delivery Utilities Ireland Bord na Móna is an Irish company operating four business units (Powergen development, resource recovery, energy, and new business). They…
Switching to TOPdesk Education United Kingdom Originally established as a School of Science and Art in 1891, Buckinghamshire New University has been transforming lives for 130…
Saving time and streamlining district activities Education USA Clear Creek Independent School District is a school district based in League City, Texas, United States. Their district serves a…
"TOPdesk helps our daily workflow: we can track ticket history, giving us more insight." Education Canada Collège Boréal is a francophone college located in Sudbury, Ontario, and has 1,500 staff and over 12,000 students. Collège Boréal…
Building efficient integrations with the TOPdesk API Education United Kingdom Cranleigh School, based in Surrey, is one of the UK’s leading co-educational independent schools. Together with Cranleigh Preparatory School, it…
“TOPdesk makes your agents seem like superheroes and invisible all at the same time.” Education Canada The Conseil scolaire catholique Providence is the French language school board based in Ontario, Canada. The district manages 23 primary…
How the university's service departments joined efforts for a better customer experience Education Netherlands TU Delft, is the largest and oldest Dutch public technological university, located in Delft, Netherlands. Janneke Luyten-Koenraadt is service desk…
How the school's service desk automated IT services and boosted their image Education Canada The District School Board of Niagara, based in Ontario, Canada, employs almost 3,000 teachers and more than 1,300 support staff.…
How setting up an easy-to-use self-service offering can help switching off email. Education United Kingdom EKC Group is comprised of six community-based colleges located in East Kent, UK. The Group aims to empower the communities…
Using TOPdesk In Day to Day Global Operations Manufacturing & Retail United Kingdom Elis use TOPdesk across multiple departments in their day-to-day global operations, to help them provide a superior service to their…
Scaling TOPdesk from ITSM to ESM Utilities United Kingdom Flagship Group provide homes for sale and private rent – not just places to live, but places to love. Making…
Migrating from On-Premise to SaaS Education United Kingdom Goodenough College is a postgraduate residence and educational trust in Bloomsbury, London, which recently migrated from on-premise to SaaS with…
Success through simplicity: an industry fit Manufacturing & Retail United Kingdom Grafton Merchanting is a major player in the building merchants industry. Formed in 2008 of Grafton Group’s merchanting subsidiaries in…
Welsh councils share a TOPdesk license and service management best practices Government United Kingdom The IT department at Cyngor Gwynedd Council has been using TOPdesk since 2005. In 2013 they joined forces with two…
Hörmann (UK) Ltd.’s Journey to Professionalising Their Facilities Management Services Manufacturing & Retail United Kingdom Hörmann supply a selection of construction components to companies around Europe. Their products include garage doors, front doors, operators, and…
How the university puts students first across 19 service departments Education United Kingdom Keele University has been with TOPdesk since 2007, starting with TOPdesk Professional and moving on to TOPdesk Enterprise in 2012/2013.…
“Over 90% over our customers now report having a great experience” Healthcare United Kingdom KCHFT support approximately 5,300 end users, making them one of the largest community-based trusts in the UK. Following their TOPdesk…
How KLM catering service has improved communication across their departments Manufacturing & Retail Netherlands Discover how KLM transformed their catering services self-service portal with TOPdesk's innovative solutions. Read the case study now online!...