Create one place employees go for everything: IT requests, facilities issues, HR forms, and instant answers. Make it simple, adapt it as you go, and watch your phone stop ringing.
A welcoming experience that keeps people coming back.
Your colleagues can track every step of their service requests without calling your team. Emma in Marketing needs a new laptop? See it got approved → get notified "ready for pickup". Easy.
Sarah types in the search bar and helpful articles pop up instantly. She solves her own problems quickly, leading to fewer tickets for your team.
Email system down? Simply add a banner to your portal explaining the issue. People click “I’m affected” for updates instead of submitting duplicate tickets.
Need a laptop? Want to request vacation? Report a broken printer? TOPdesk’s Self-Service Portal feels like a webshop with big, clear buttons guiding people to exactly what they need.
Integrate with Ebbot AI chat for instant answers to “How do I reset my password?” and hundreds of other common questions. Now people can handle easy things themselves, even at 3am.
Your portal, your rules. Change anything instantly. No developers, no delays.
Need facilities requests? Drag in a tile. Want your company styling? Click and change. You control everything to make your department shine.
Build forms that ask exactly what you need upfront. No more emails back and forth trying to get basic details.
Like a smart delivery system that knows exactly where everything goes. Employees submit their request and TOPdesk routes it to the right team, automatically assigned and categorized.
AI chatbot and automation for self-service and support.
Sync user accounts and groups for access management.
Connect document storage and collaboration features.
Your colleagues can rate articles with thumbs up/down. “Password guide” getting terrible ratings? Time to fix it with clearer steps, so you know the portal stays useful.
Thousands of IT teams trust TOPdesk to create portals that don't collect dust.
