TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who’s doing what – so you can stay ahead instead of just keeping up.
You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.
User feedback’s been overwhelmingly positive. Our reports for customer service are always high, with over 90% reporting a great experience.
Our service desk helps end users much more quickly. It's great to have everything in one clear overview: how many calls are coming in, who is handling which call, and the status.
The people at TOPdesk are always quick to respond to questions or problems. When we're tinkering with our system again, they have good ideas. They simply radiate competence.
The software is extremely good, but the support is in another league. The team are extremely friendly, very knowledgeable and will almost always know the answer immediately.
They are the most hands-on company that I've worked with in 10 years. We've never had a deployment go as smoothly.
TOPdesk is customizable in a user-friendly way. Other tools I worked with required technical and expert-level knowledge to make different queues, portals, and categories.
