TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who’s doing what – so you can stay ahead instead of just keeping up.
Piles of requests waiting to be picked up? No more. Categorize and prioritize incoming tickets, and assign tasks to the right agent automatically, so you can focus on getting work done.
You’ve solved a ticket once. Why do it again from scratch? Capture and share your service team’s collective knowledge, so agents can spend their time on trickier tasks.
What about your team’s performance? With one clear overview of your key metrics, it’s easy to spot bottlenecks and see where you can improve.
Give end users a place to log tickets, read FAQs and check the status of their request 24/7. Hear that? The phone stopped ringing.
Get a bird’s-eye view of all your valuables. Track your assets, see who’s using them, and know how items in your network are connected.
Implementing big changes is so 2020. Not to mention risky. TOPdesk was created to help IT service teams try out small, achievable ideas – one step at a time. Automate those password resets. Share FAQs. Implement self-service. See what works, and what doesn’t. The result? A happy service team that’s ready to impress.
