Self-service Portal

Self–Service Portal

Cut tickets and improve efficiency with one-stop self-service

Self-sufficient customers are happy customers

TOPdesk’s Self-Service Portal is a knowledge base, web shop and customer portal – all in one. It helps your customers quickly find the information they need, and minimises their frustration. But above all: it reduces the repetitive calls to your service desk, giving you time to focus on more pressing matters.

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One-stop shop for all your customers’ needs

Using the one-stop-shop Self-Service Portal, customers can see immediately what’s on offer. Big, clear, clickable tiles guide users to the information they need: whether customers want to register an Incident, reserve a room, register a visitor or request a service. Thanks to permissions you can determine exactly what each individual user can see and do, making it easy to deliver personalised service.

Increase your availability and transparency

Self-Service means your Service Desk is available 24/7. Customers can register their own Incidents whenever they run into a problem -no operator required. And thanks to quick links on the portal's homepage, customers can track their Incidents in one click.

Build your own customer portal

TOPdesk has a toolbox to create your own portal. You can publish forms, services, knowledge items, news items and more to your portal – and even determine the order thanks to the handy drag-and-drop functionality. Moreover, the easy search functionality lets users find all the information they need.

 Make it personal

Customise the look of your portal

The Self-Service Portal is flexible, helping you create a simple, familiar interface for your customers. The WYSIWYG editor helps you adjust your portal’s look and feel to match your corporate identity – no coding required. Easily change colours, add images and logos, and include descriptions.

Spread your Service Desk knowledge

Your customers can register their own questions - and they can answer them too! TOPdesk's Knowledge Base makes it easy to share important information. From FAQs to manuals, you can empower your users to help themselves – freeing up even more time for your operators.

 Show your value

Show your service desk's value

TOPdesk’s Self-Service Portal is an easy way to display your IT department's services and products. You can add an image and description, helping customers understand exactly what they’re requesting. What’s more, you can create custom forms for all your services, ensuring your customers give you exactly the information you need.

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