Managing your IT services is easier than ever
Your IT department is extremely busy, and you’re expected to be flexible. You help with forgotten passwords, sudden network problems, and equipment requests – preferably sooner than later. Whether you’re looking to reduce workloads or improve workflows, TOPdesk helps you exceed expectations.
Every IT department is unique, but your processes are often similar
The following features are designed specially to support your IT services
Stay on top of planned changes to your IT assets
Managing workflows within your organization can be a hard task. That’s why we’re giving you the tools to do a great job. Whether you’re coordinating a software upgrade or replacing workstations, everyone involved knows what needs to be done and when.
Increase customer satisfaction: let your users help themselves
The Self-Service Portal offers an easy way for users to find the information they need – without your help. End users can easily log and track calls, consult FAQs and check the knowledge base for standard solutions.
Thanks to the Self-Service Portal, we have fewer procedures and more time to actually work on solutions
Dashboard and reporting
Keep track of your department’s performance
TOPdesk provides one clear dashboard for all your reports and KPIs. You can create insightful reports in a few steps, from line graphs to pie charts, helping you measure customer satisfaction and your organization’s performance.
Stay on top of your employees’ availability and workload
This feature grants insight into workloads and makes it easy to adjust your department’s schedule. See who's working, what they're working on and allocate new tasks using drag-and-drop.