Time for the things that truly matter
Let’s get rid of that stress at your IT department once and for all. Impossible you say?
You’ve already seen Omar at work. He went from working overtime to having more time for his family. Since using TOPdesk’s ITSM tool, emails are imported automatically and assigned to the right operator, end users see standard solutions in the knowledge base, and Omar’s automated reports are sent directly to management.
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3 IT departments across the globe that saved time with TOPdesk's ITSM tool
Boosted their self-service uptake from 4% to over 70%
London School of Hygiene and Tropical Medicine greatly improved their self-service uptake with TOPdesk to over 70%. Caroline Fernyhough, IT service desk manager: “TOPdesk is user-friendly and saves everyone a lot of time. We can respond to customers sooner, and they now rate our IT services with 4.7/5!”
Reduced the number of phone calls by 25%
Flynth accounting increased the IT department’s efficiency and reduced the number of phone calls. Oscar Hameetman, product owner: “Making users self-reliant and solving incidents with knowledge items in TOPdesk saves us half a workday per month. Our customer happiness score is an 8+ thanks to the significant reduction in waiting times.”
Set up TOPdesk in 6 days, automating their most important processes
District School Board of Niagara no longer needs to hire extra help during the busy start of the school year thanks to TOPdesk: “We can help users much more quickly and see things like caller details and conversation history in one clear overview. Tasks are passed between operators in a single click, and they’re automatically alerted to possible standard solutions.”
How TOPdesk can help your IT department quickly
- TOPdesk is out-of-the-box ITSM software, meaning it’s quick to set up.
- Our software is based on 25+ years of experience, packed with best practices and handy templates for processes like Incident Management.
- Onboarding is fast and personal: our in-house consultants make sure the set-up meets your needs.
- Once set up, you can easily adjust TOPdesk yourself, so it continues to meet your needs.
- It integrates seamlessly with other tools you already use.
- Our in-house support specialists are always available to help you out.
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Want to free up your time with self-service?
One of the things that helped Omar work more efficiently is implementing a self-service portal. When end users can easily make request via a portal, or even search the knowledge base themselves, your department will have time to spare.
Sound good?
Check out this free 50-page e-book, which tells you all about getting started with self-service. It includes information on optimizing your service desk, how to create good forms, and tips on promoting your self-service portal.
