Delivering consistently great IT services should be easy – even when you’re busy. It’s why we made TOPdesk: a platform that simplifies life at the IT service desk, so you have more time for the work that wows.
Sleep better knowing your service team is meeting (and exceeding) staff and customer expectations. This is reality for dozens of IT teams across dozens of healthcare organisations and NHS Trusts currently using TOPdesk. And not to brag, but we’ve won awards for it.
What if your customers could easily get answers to all their IT, Facilities, HR or other service questions in one place?
TOPdesk’s Enterprise Service Management software lets your service teams join forces and process requests from a single platform. You’ll solve problems faster, communicate better, and offer more value to your customers.
Automate processes to improve efficiency and reduce manual tasks for your service desk employees. Free up time for work that requires a human touch, while lowering response times and improving user satisfaction. Your service team will seem like superheroes, with no extra effort. Sounds like a win-win to us.
Track your assets, see who’s using them, and see how the items in your network are connected. Think of it as keeping all your valuables in one place, whether they’re physical assets or software. It will help track when assets go end of life, and also helps you see which assets may be generating the most incidents and tickets.
“User feedback’s been overwhelmingly positive. Our reports for customer service are always high, with over 90% reporting a great experience, which always comes down to the dedication and commitment of our team. We’re always tweaking the portal, looking for ways to make make it even easier to use – particularly with the latest mobile functionality.”
– IT Service Support Centre Manager, Kent Community Health NHS Foundation Trust
TOPdesk is a standard tool that’s flexible enough to customise. Whether you’re switching from another ITSM tool, or getting started with ITSM and ESM for the first time, we’ll get you started quickly. Make your IT services quicker and more efficient in weeks, not months.
Our Facilities Management software helps you perform all tasks and tools easily in one place – whether that’s planning maintenance or booking rooms. Our CAFM software supports you in your Supplier management too.
TOPdesk is your go-to tool for service management, but we also know you rely on other tools to deliver great services. With 90+ integrations to choose from, and an awesome open API to make your own integrations, you can continue to use the tools you rely on every day. Interoperability? Easy.
“Self-service has become more important for service desks. The usability of the Self-Service Portal was a significant factor in choosing TOPdesk. Communication for our telecoms service, for instance, used to depend on paper-based forms, emails and spreadsheets. We transferred the paper-based forms into electronic forms in TOPdesk, and now everything telecom-related is pushed through the portal. It’s significantly easier.”
– IT Service Support Centre Manager, Kent Community Health NHS Foundation Trust
TOPdesk was created to help IT service teams try out small, achievable ideas – one step at a time. Automate those password resets. Share FAQs. Implement self-service. See what works, and what doesn’t. The result? A happy service team that’s ready to impress.
Making improvements yourself is easy and effortless. Tweak your service delivery as your needs change and your organisation scales, making sure your service delivery always hits the mark.
We don’t just personalise our approach, we make it personal to you. You’ll get guidance from real-life, UK based people who care about your success. From consultancy to our 24/5 support, we’ll be with you every step of the way.
Is your IT team always working reactively, with no time for structural improvements? This interactive problem-solving workshop will help your IT team to discuss challenges, make decisions together and prioritise solutions – in just one hour.
Turn ineffective meetings into fun, effective team gatherings, where you’ll get everyone on the same page, and ideate solutions together.
We know that when it comes to implementing a new tool, budgets are tight and ROI is more important than ever.
That’s why we created an ROI calculator, to help you see exactly what return you’ll get, and to help you get buy in from management.
Did you know? Our customers typically see a return on investment in 6 months.
How is your IT service desk really doing? Are you giving end users the service they expect? What’s going well, and where can you improve your services? This service desk quick scan gives you all the insights.
This tool will help you discover not only how your service desk is performing, but it will help you diagnose key improvement areas to realise your team’s full potential.