Delivering consistently great IT services should be easy – even when you’re busy. It’s why we made TOPdesk: a platform that simplifies life at the IT service desk, so you have more time for the work that wows.
Sleep better knowing your service team is meeting (and exceeding) staff and customer expectations. This is reality for dozens of IT teams in local government and councils currently using TOPdesk. And not to brag, but we’ve won awards for it.
IT Service Management, it’s our bread and butter. TOPdesk helps you to categorise and prioritise tickets as they come through, slashing response times and improving your customers’ experience. Happy employees and happy customers? It’s a no brainer.
Capture and share your team’s knowledge in your Knowledge Base. You’ve solved a ticket once so why keep solving it from scratch again and again? Give templated responses that are set up in advance, to free up your team’s time to tackle more complex tasks.
The central, go-to place for your users to log tickets, read FAQs and check the status of their requests. Users can also access the Knowledge Base to try and solve their own problems before they come to you. Hear that? It’s the sound of silence as the phones stop ringing.
TOPdesk offers a lot of useful features and modules that meet various business needs of the organisation, which have enabled us to integrate teams of all departments and services into the platform in various ways.
– Kieran Fisher, Medway Council
Track your IT assets, see who’s using them, and see how the items in your network are connected. Think of it as keeping all your valuables in one place. It will help track when assets go end of life, but also helps you see which assets may be generating the most incidents and tickets.
Our Facilities Management software helps you perform all tasks and tools easily in one place – whether that’s planning maintenance or booking rooms. Our CAFM software supports you in your Supplier management too.
TOPdesk was created to help IT service teams try out small, achievable ideas – one step at a time. Automate those password resets. Share FAQs. Implement self-service. See what works, and what doesn’t. The result? A happy service team that’s ready to impress.
TOPdesk are a fantastic group of people to work with and they have a top class software solution which helps us work smarter and deliver a well respected service to our customers. We’ve been customers of TOPdesk for almost 10 years and see no reason why our partnership won’t continue for another 10 years.
– Richard Ashley, Flintshire County Council
TOPdesk is a standard tool that’s flexible enough to customise. We’ll get you started quickly, so that you can start making your Service Desk more efficient in weeks, not months.
Making improvements yourself is easy and effortless. Tweak your service delivery as your needs change and your organisation scales, making sure your service delivery always hits the mark.
We don’t just personalise our approach, we make it personal to you. You’ll get guidance from real-life, UK based people who care about your success. From consultancy to our 24/5 support, we’ll be with you every step of the way.
We know that when it comes to implementing a new tool, budgets are tight and ROI is more important than ever.
That’s why we created an ROI calculator, to help you see exactly what return you’ll get, and to help you get buy in from management.
Did you know? Our customers typically see a return on investment in 6 months.
Is your IT team always working reactively, with no time for structural improvements? This interactive problem-solving workshop will help your IT team to discuss challenges, make decisions together and prioritise solutions – in just one hour.
Turn ineffective meetings into fun, effective team gatherings, where you’ll get everyone on the same page, and ideate solutions together.
How is your IT service desk really doing? Are you giving end users the service they expect? What’s going well, and where can you improve your services? This service desk quick scan gives you all the insights.
This tool will help you discover not only how your service desk is performing, but it will help you diagnose key improvement areas to realise your team’s full potential.