Finally – a stress-free way to manage requests, assets and knowledge. Set up TOPdesk in weeks with expert guidance, then easily adjust to keep end users smiling.
You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.
Piles of requests waiting to be picked up? No more. Categorize and prioritize incoming tickets, and assign tasks to the right agent automatically, so you can focus on getting work done.
You’ve solved a ticket once. Why do it again from scratch? Capture and share your service team’s collective knowledge, so agents can spend their time on trickier tasks.
What about your team’s performance? With one clear overview of your key metrics, it’s easy to spot bottlenecks and see where you can improve.
Give end users a place to log tickets, read FAQs and check the status of their request 24/7. Hear that? The phone stopped ringing.
Get a bird’s-eye view of all your valuables. Track your assets, see who’s using them, and know how items in your network are connected.
User feedback’s been overwhelmingly positive. Our reports for customer service are always high, with over 90% reporting a great experience.
Our service desk helps end users much more quickly. It's great to have everything in one clear overview: how many calls are coming in, who is handling which call, and the status.
The people at TOPdesk are always quick to respond to questions or problems. When we're tinkering with our system again, they have good ideas. They simply radiate competence.
The software is extremely good, but the support is in another league. The team are extremely friendly, very knowledgeable and will almost always know the answer immediately.
They are the most hands-on company that I've worked with in 10 years. We've never had a deployment go as smoothly.
TOPdesk is customizable in a user-friendly way. Other tools I worked with required technical and expert-level knowledge to make different queues, portals, and categories.
Implementing big changes is so 2020. Not to mention risky. TOPdesk was created to help IT service teams try out small, achievable ideas – one step at a time. Automate those password resets. Share FAQs. Implement self-service. See what works, and what doesn’t. The result? A happy service team that’s ready to impress.
