More than just a tool: how TOPdesk’s values are built into our solution

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In this blog post, we delve into how TOPdesk’s service management software goes beyond mere functionality. We explore the core values that drive our company and are embedded in both our tool and the way our people work.

Discover how TOPdesk helps IT departments streamline processes, break down silos, and embody our organizational beliefs.


Aligning Service Management Software and Company Culture

To understand why we do what we do, let’s go back to the start: the idea for TOPdesk was born when our founders Wolter Smit and Frank Droogsma were students working at a small IT business. They saw a lot of things happening that could be done more efficiently using software.

So, they rolled up their sleeves, and started coding in an attic in Delft. Their goal? Helping other companies make their services better, simpler, and smarter.

Helping IT departments deliver smarter services

Over 25 years later, we’re still helping IT departments work smarter and collaborate more easily. But the landscape of ITSM has changed a lot since we first started: With the rise of remote working, people are noticing that their experience of using technology at work just isn’t matching up with their tech experiences in their daily lives.

The result? Skyrocketing customer expectations and added pressure on IT to innovate in order to meet them.

That’s where TOPdesk comes in.

Getting people working together

Since we started, our purpose has always been to help people do the work they love and do best.

But what does this look like in practice?

Collaboration for a better customer experience

We think delivering great services is about working together. To help your IT department deal with the pressure of rising customer expectations, TOPdesk enables smooth collaboration between internal teams and external suppliers.

And customers have a frictionless experience, with a single point of contact, instead of being bounced back and forth between different departments.

Growth at your own pace

We believe in taking things one step at a time. Whether you’re a small service desk looking to make quick changes, or a complex organization with big plans, we’ll meet you where you’re at. And our tool is flexible enough to grow with you if your needs change.

Whether you’re a small service desk looking to make quick changes, or a complex organization with big plans, we’ll meet you where you’re at.

Building transparent ITSM partnerships

At the same time, we promise to be honest about what we can offer and about what you can achieve.

Simplicity and self-reliance

We’re not here to reinvent the wheel; we offer an out-of-the-box tool that is easy to implement – no coding required.

Our software is intuitive enough to make you and your team self-reliant, but our in-house consultancy and support experts will always be there for you if you need a hand.

Best of breed, not best of suite

And, unlike some other ITSM providers out there, we don’t try to do everything at once. We stick to what we’re good at, which is enabling teams with different areas of expertise to work together. We focus on collaboration; letting the experts do what they do best and making integrations with our ecosystem of partners where needed.

Based on best practices

Once you’re a TOPdesk customer, you’ll help shape the future of our product. The TOPdesk Innovation Platform gives you the chance to give feedback that helps us improve our solution, based on your experiences. And with our Labs, you can test out the latest features before their release. We’ll use your feedback to bring them to the next level.

Want to learn more about how we work?

When it comes to finding an ITSM vendor, you need to think about a lot more than just software. Learn more about what a partnership with TOPdesk looks like.