Explore the blogs

16 blogs in the category 'Service culture'

28/07/2023

Why sustainable growth isn’t just about profit (and how TOPdesk does it)

When it comes to Corporate Social Responsibility, TOPdesk’s in it for the long haul.…

20/07/2023

5 soft skills every IT team needs

We all know that IT departments do a lot more than just keep servers...

15/06/2023

The 4 biggest IT challenges in education and how to tackle them

Helping thousands of students and faculty members with their IT requests is no easy...

06/09/2022

Tales from the service desk: 9 hilarious IT support requests

Every IT professional has their fair share of stories. From the user who mistook...

18/08/2022

4 things IT professionals really want to say to their end-users

IT professionals are knowledgeable, kind, accommodating, and love helping their end-users. Well… most of...

24/05/2022

5 stressful moments that anyone working at IT service desks will recognize

There are plenty of great things about working in IT service management. Working closely...

17/03/2022

Say goodbye to service desk stress

Life at your service desk can be hectic – your employees are always busy...

08/03/2022

Bridging tech’s gender gap: gender diversity at TOPdesk

Women are still hugely underrepresented in the tech workforce. And that needs to change....

03/03/2022

What a partnership with TOPdesk looks like

When it comes to building an ITSM partnership, you need to think about a...

03/02/2022

10 things you might not know about TOPdesk

We dug up some obscure facts about TOPdesk. From our origin story to our...

24/06/2021

Launching Enterprise Service Management in your organization

You’ve probably heard of the many benefits of Enterprise Service Management (ESM) before. But...

11/04/2021

4 ways Game of Thrones teaches us about customer experience

It’s been a couple years since the completion of HBO’s hugely successful series, Game...