Explore the blogs

23 blogs in the category 'Product tips & tricks'

25/04/2024

4 reasons why you should migrate to TOPdesk Asset Management

Managing your organization’s IT assets can be a puzzle of its own, and picking...

24/04/2024

5 tips for a successful migration to TOPdesk Asset Management

We’ve said it before, and we’ll say it again: migrating from Configuration Management to...

07/03/2023

Action Sequences: new changes for an improved TOPdesk experience

At TOPdesk, our main priority is to offer you the best and easiest experience...

07/12/2022

Prepare to step into the future with the updated Virtual Appliance

In our current world, where technology and technological expectations are changing fast, it is...

28/07/2022

Assess risk easily with TOPdesk Impact Analysis

In every organization, change is integral to growth and development. But with change comes...

25/11/2021

Improving License Management in TOPdesk

Do you know what software tools your company is using? Okay, good. But do...

21/10/2021

Google Analytics: How is your Self-Service Portal being used?

The TOPdesk Self-Service Portal (SSP) is a knowledge base, customer portal and service catalogue...

25/05/2021

AI within the TOPdesk Platform: Putting our vision into action

Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both...

27/10/2020

The importance of APIs – and 4 TOPdesk API examples

In a day and age where the average business reportedly uses more than 1,000 individual applications,...

06/10/2020

How to change your prefix in TOPdesk with minimal impact

If your organization uses TOPdesk but has incidents or changes without prefixes, it will...

01/05/2020

Automatic call assignment

One of the charms of service automation is that it automates tasks that are...

04/10/2019

Customer case: Using the ‘Sharing calls’ feature to authorize requests

As a TOPdesk customer, you regularly see new features we’ve added to our software....