Explore the blogs

26 blogs in the category 'ESM & Shared Services'

05/09/2023

More efficient, customer-centric IT services? Try Lean Service Management

What is lean service? Explore how Lean Service Management principles can enhance your agile…

28/07/2023

Why sustainable growth isn’t just about profit (and how TOPdesk does it)

When it comes to Corporate Social Responsibility, TOPdesk’s in it for the long haul.…

20/07/2023

5 soft skills every IT team needs

We all know that IT departments do a lot more than just keep servers...

23/11/2022

Agile service management in practice? 6 examples

Contrary to what some people believe, the Agile mindset and service management go together...

22/10/2022

What the perfect shared services manager looks like

What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities…

06/09/2022

Tales from the service desk: 9 hilarious IT support requests

Every IT professional has their fair share of stories. From the user who mistook...

18/08/2022

4 things IT professionals really want to say to their end-users

IT professionals are knowledgeable, kind, accommodating, and love helping their end-users. Well… most of...

26/05/2022

What is agile? Agile FAQ

Agile is a well-known buzzword. But what does agile working entail exactly? How does...

24/05/2022

5 stressful moments that anyone working at IT service desks will recognize

There are plenty of great things about working in IT service management. Working closely...

17/03/2022

Say goodbye to service desk stress

Life at your service desk can be hectic – your employees are always busy...

08/03/2022

Bridging tech’s gender gap: gender diversity at TOPdesk

Women are still hugely underrepresented in the tech workforce. And that needs to change....

03/03/2022

What a partnership with TOPdesk looks like

When it comes to building an ITSM partnership, you need to think about a...