Explore the blogs

11 blogs in the category 'Service automation & AI'

09/05/2023

Everything you need to know about Action Sequences

In this blog post we discuss one of the simplest ways to start automating…

09/05/2023

How Ferranti uses service automation to save time

In this interview Yoline Neegers, member of the Service Desk team at Ferranti, shares…

09/05/2023

Everything you need to know about service automation

What is service automation and how can your team make the most of it?…

15/09/2022

What tasks can chatbots perform for your service desk?

Do your service desk employees see chatbots as a threat? This blog should help...

09/08/2022

5 IT tasks you should be automating

Automation is a major IT trend. But what does automation look like in practice?…

19/07/2022

Service Desk and AI: Why AI will Never Replace Humans

Artificial intelligence (AI): it’s a hot topic, but it’s also often misunderstood. And with...

05/05/2022

Are password resets draining your IT department?

How much time does your IT department spend on password resets? At first sight,...

04/03/2021

The benefits of service desk automation

Handling incidents at the service desk can be quite a time sink. Your team...

09/05/2019

How AI makes service desk customers more self-sufficient

How self-sufficient are your service desk customers? Shift Left is a method for making...

14/02/2019

Why the digital workforce won’t take over the service desk

You might worry about it, but the digital workforce at the service desk won't…

06/09/2018

How will AI and Machine learning change service management?

Artificial Intelligence – AI – is a popular topic at service management events. It’s...