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6 blogs in the category 'ITIL'


Why you should use ITIL as a framework – not a set of rules

Often, when organizations use frameworks such as ITIL for their processes, they focus a little too...


What happened to the ITIL service lifecycle in ITIL 4?

Industry expert Stephen Mann is back with another blog. This time, he’s going to...


5 ITIL incident management best practices

In his previous blog, industry expert Stephen Mann shared ten practical problem management tips....


ITIL problem management: 10 practical tips to help you get started

In his previous blog, industry expert Stephen Mann explained why ITIL problem management adoption...


ITIL problem management: can ITIL 4 finally fix the problem?

Many organizations only use ITIL problem management tools and techniques in a reactive way…


ITIL 4: the new service management bible?

Last week saw the publication of the first part of ITIL 4: ITIL Foundation....