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13 blogs in the category 'Customer Experience'

18/01/2024

Self-Service Portals: Redefining User Satisfaction

Everyone needs help every now and then at work. Whether it’s clients needing clarity...

21/09/2023

How to improve employee experience in 5 steps

There's an undeniable link between employee and customer experience. Get 5 steps on how…

21/07/2022

ITSM trends: what is employee experience?

Employee experience has been all the rage in business for a while now. But...

07/07/2022

What can IT departments learn from B2C organizations?

Paying with your phone, using Apple or Google Pay. Fully automated stores without cashiers....

06/08/2020

How to simplify your change management process

Change management processes sometimes become overly complicated. When you get too caught up in...

25/06/2020

How to manage panic at your service desk

Wouldn’t it be great to have completely stress-free workplaces? Unfortunately, this is unrealistic –...

20/02/2020

10 methods of obtaining customer feedback

Want to know how to improve the way your customers experience your services? If...

05/10/2019

Self-service FAQ– some common problems and solutions

Self-service is a hot topic. And no wonder: it has great benefits for IT...

29/08/2019

4 customer satisfaction KPIs for your service desk

Service desks are getting more customer-oriented, but their Key Performance Indicators (KPIs) stay the...

12/03/2019

10 steps to map a customer journey for your service desk

So, you’re ready to improve your services. Making a customer journey sounds like a...

29/11/2017

6 ways to improve your Service Desk customer service

Customer experience is increasingly important to the modern service desk. Luckily, there are a...

17/04/2017

3 IT Self-Service Portal Best Practices

Nowadays most of your customers expect you to have some sort of portal where...