The world of IT service management looks very different to how it did five years ago. Times are changing; customer expectations are on the rise and technology is advancing at the speed of light. If your IT department is struggling to keep up with service demands, it doesn’t mean that your way of working is all ‘wrong’. But it does mean it’s probably time to switch things up.
If you’re clinging to an outdated way of working, the first thing that needs to change is your mindset. Here are a few signs your IT team needs a mindset shift: