TOPdesk customer stories
Discover how service teams like yours achieved success with TOPdesk
Scaling TOPdesk within NHS Shared Business Services
NHS Shared Business Services are the UK’s leading supplier of corporate services to the…
Scaling TOPdesk from ITSM to ESM
Flagship Group provide homes for sale and private rent – not just places to…
What’s involved in transitioning to a new service management solution?
VIVID Homes are a leading provider of affordable homes and extensive support services in…
Switching to TOPdesk
Originally established as a School of Science and Art in 1891, Buckinghamshire New University…
Relaunching the SSP
Bath Spa University offers the opportunity to study in some of the most stunning and…
Using TOPdesk In Day to Day Global Operations
Elis use TOPdesk across multiple departments in their day-to-day global operations, to help them…
How a Health Check gave clarity to the University’s ITSM Roadmap
We spoke to Martin Staley, Head of Service Operations and Governance at The University…
Delivering success through a phased implementation
KLM UK Engineering Limited is a leading UK-based Maintenance Repair Organisation (MRO) based at Norwich Airport.…
How setting up an easy-to-use self-service offering can help switching off email.
EKC Group is comprised of six community-based colleges located in East Kent, UK. The…
A new chapter: Enhancing services and elevating opportunities
LTE Group is a not-for-profit integrated education and skills group. They have around 4,200…
Adapting Reservations Management for the new normal
The University for the Creative Arts (UCA) is one of the UK’s top creative…
Building efficient integrations with the TOPdesk API
Cranleigh School, based in Surrey, is one of the UK’s leading co-educational independent schools.…
A transparent partnership: community, honesty, efficiency
Moat is a housing association based in the South East of England. They own…
Success through simplicity: an industry fit
Grafton Merchanting is a major player in the building merchants industry. Formed in 2008…
Providing new possibilities for schools
Millfield is one of the leading UK independent schools for boys and girls, aged…
The power of a partnership
UniDesk is a shared service management solution for the Education Sector. In partnership with…
Utilizing self-service during the COVID-19 crisis
Aston University is a public research university situated in the city centre of Birmingham....
Creating better user experiences with a unified service catalogue
Armagh City, Banbridge and Craigavon Council is a local government district in Northern Ireland.…
How this Managed Service Provider empowers their users with a helpdesk tool
For more than 20 years, Sword IT Solutions have worked with organisations throughout the…
How the university puts students first across 19 service departments
Keele University has been with TOPdesk since 2007, starting with TOPdesk Professional and moving…
Hörmann (UK) Ltd.’s Journey to Professionalising Their Facilities Management Services
Hörmann supply a selection of construction components to companies around Europe. Their products include…
Creating a services hub for excellent student support with TOPdesk
Read how the University of West Scotland’s IT Services department changed its culture, adopted…
“We discovered that TOPdesk is a genuine shared services tool”
North Lincolnshire Council have been using TOPdesk since 2014, after they began looking for…
“Over 90% over our customers now report having a great experience”
KCHFT support approximately 5,300 end users, making them one of the largest community-based trusts…
How the school improved its self-service uptake and customer happiness
The London School of Hygiene & Tropical Medicine is a world-leading centre for research…
How the university’s IT Services department changed its culture
The University of St Andrews is the first European university to receive a three-star…
How the university created a TOPdesk-based service called UniDesk
With three colleges comprising 27 schools and 30 support departments, the University of Edinburgh…
How the everyday work in the IT department became more streamlined and stress-free
The Arts Council England has been using TOPdesk since January 2012 to support around…
Welsh councils share a TOPdesk license and service management best practices
The IT department at Cyngor Gwynedd Council has been using TOPdesk since 2005. In…