Customer Feedback Blog

If you don’t ask your customers for feedback, you’ll never know how they truly feel. Want to improve your services? Customer feedback lies at the root of every improvement. From having a clear feedback process in place to using sentiment analysis or paying courtesy calls – encouraging customer feedback leads to happier, more satisfied customers.

How to improve employee experience in 5 steps

There’s an undeniable link between employee and customer experience. Get 5 steps on how to improve employee experience and happiness. 

What can IT departments learn from B2C organizations?

Paying with your phone, using Apple or Google Pay. Fully automated stores without cashiers....

10 methods of obtaining customer feedback

Want to know how to improve the way your customers experience your services? If...