Customer Journey
A customer journey consists of all the experiences your customers have with your service desk or department. Such a journey may be full of obstacles or challenges. But that’s OK: it’s the perfect starting point to improve your services. Step into your customer’s shoes with customer journey mapping and find out how they experience your services – and which improvements to make.
21/07/2022
ITSM trends: what is employee experience?
Employee experience has been all the rage in business for a while now. But...
29/08/2019
4 customer satisfaction KPIs for your service desk
Service desks are getting more customer-oriented, but their Key Performance Indicators (KPIs) stay the...
12/03/2019
10 steps to map a customer journey for your service desk
So, you’re ready to improve your services. Making a customer journey sounds like a...
29/11/2017
6 ways to improve your Service Desk customer service
Customer experience is increasingly important to the modern service desk. Luckily, there are a...