Automated check-in kiosks, supermarket barcode scanners, and online banking – we can’t imagine a world without self-service any longer. But self-service isn’t limited to shopping or banking only. Implementing self-service at the service desk improves overall efficiency and makes for a better customer experience.
Self-Service Portals: Redefining User Satisfaction
Everyone needs help every now and then at work. Whether it’s clients needing clarity...
Self-service – some common problems and questions answered
Self-service is a hot topic. And no wonder: it has great benefits for IT...