Self-service

Automated check-in kiosks, supermarket barcode scanners, and online banking – we can’t imagine a world without self-service any longer. But self-service isn’t limited to shopping or banking only. Implementing self-service at the service desk improves overall efficiency and makes for a better customer experience.

Self-Service Portals: Redefining User Satisfaction

Everyone needs help every now and then at work. Whether it’s clients needing clarity...

Self-service – some common problems and questions answered

Self-service is a hot topic. And no wonder: it has great benefits for IT...

3 IT Self-Service Portal Best Practices

Nowadays most of your customers expect you to have some sort of portal where...

5 things that make a good Service Catalogue

When compiling the online service catalogue, there is a lot you need to take...