Service Automation
What’s the next step after self-service? Service automation: delivering a service in a completely automated manner, without any interference of the service desk at all. Goodbye long wait times; hello lower costs, happier end users, and more time for innovation.
09/05/2023
Everything you need to know about Action Sequences
In this blog post we discuss one of the simplest ways to start automating your services in TOPdesk – Action Sequences.
09/05/2023
How Ferranti uses service automation to save time
In this interview Yoline Neegers, member of the Service Desk team at Ferranti, shares how her team uses service automation.
09/05/2023
Everything you need to know about service automation
What is service automation and how can your team make the most of it? Discover everything you need to know in this post.
09/08/2022
5 IT tasks you should be automating
Automation is a major IT trend. But what does automation look like in practice? Find out which 5 IT tasks you should be automating.
05/05/2022
The High Cost of Password Resets: Are password resets draining your IT department?
How much time does your IT department spend on password resets? At first sight,...
14/02/2019
Why the digital workforce won’t take over the service desk
You might worry about it, but the digital workforce at the service desk won’t replace service desk staff any time soon. Here’s why.