What’s the next step after self-service? Service automation: delivering a service in a completely automated manner, without any interference of the service desk at all. Goodbye long wait times; hello lower costs, happier end users, and more time for innovation.
Everything you need to know about Action Sequences
In this blog post we discuss one of the simplest ways to start automating your services in TOPdesk – Action Sequences.
Everything you need to know about service automation
What is service automation and how can your team make the most of it? Discover everything you need to know in this post.
The High Cost of Password Resets: are password resets draining your IT department?
How much time does your IT department spend on password resets? At first sight,
Why the digital workforce won’t take over the service desk
You might worry about it, but the digital workforce at the service desk won’t replace service desk staff any time soon. Here’s why.