Agile Service Management

Want to increase the flexibility and speed of your service delivery? Agile Service Management is the answer. Applying the agile mindset to service management allows you to respond more quickly to the needs of your customers and takes your service delivery to the next level.


More efficient, customer-centric IT services? Try Lean Service Management

With customer expectations on the rise and technology advancing rapidly, IT departments are under...


Agile service management in practice? 6 examples

Contrary to what some people believe, the Agile mindset and service management go together...


What is agile? Agile FAQ

Agile is a well-known buzzword. But what does agile working entail exactly? How does...


Agile Change Management in practice

Change Management can be a rather rigid and long-winded process. Do you want to...


7 things to avoid when applying agile to ITSM

There is no script you can follow while transitioning to an agile work environment....