Shared Services
Simply put, the term Shared Services means consolidating various business operations into a single organization-wide support entity. There are many benefits of Shared Services, including – but not limited to – easier service accessibility, greater service consistency, and better employee experience. Most importantly, Shared Services allow your organization to build its service and support capabilities around customer wants and needs.
22/10/2022
What the perfect shared services manager looks like
What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities and ideal traits of a shared services manager.
20/12/2020
How to implement a Shared Services Center
To meet the demands of the future, supporting departments need to combine their strengths. This is how to implement a shared services center.
08/10/2020
How to improve collaboration between departments
Industry expert Doug Tedder explains how to improve collaboration between departments and takes away the main barriers.
10/09/2020
A shared services model – the next evolution of ESM
How do you implement a shared services model? Learn how to make the most of the benefits of Enterprise Service Management (ESM).
18/06/2020
Why a single point of contact (SPOC) is important
Why is having a single point of contact (SPOC) so important for Enterprise Service...