Change Management
Change requests are commonplace at every IT service desk. Whether the change is complex or simple, you need to have a process in place to help control risk and keep disruptions to your services to a minimum. This is where Change Management comes in. It helps your organization request, prioritize, authorize, approve, schedule, and implement changes.
23/06/2022
Why your change process is too slow – and how to fix it
The change management process can be long and tedious, slowing down your organization. How...
06/08/2020
How to simplify your change management process
Change management processes sometimes become overly complicated. When you get too caught up in...
19/03/2020
Using forms in your self-service portal: 4 best practices
Since the majority of people are working from home nowadays, your customers will definitely...