Will chatbots take over the service desk in 10 years? What’s the buzz about digital transformation? And what do terms like RPA and AITSM mean? Take a closer look at the trends that shape the future of service management.
Is your IT team in need of a mindset shift? 3 signs it’s time for a change
The world of IT service management looks very different to how it did five
3 ways to adapt your IT services to meet rising customer expectations
Customer expectations are on the rise: Microsoft’s Global State of Customer Service Report states
What is ITSM? Everything you need to know about IT service management
If you’ve worked in IT for a while, you’ve probably heard the phrase ITSM
Navigating the Rising Tide: Why customers expect more from services and what it means for your IT department
Another day at the service desk. The phone is ringing off the hook with
What is swarming? And how does it benefit your IT support?
Chances are your IT support currently resolves its tickets based on the traditional three-tiered
5 service level agreement (SLA) best practices for better business outcomes
Industry expert Stephen Mann is back with another blog! Today, he shares what makes