Will chatbots take over the service desk in 10 years? What’s the buzz about digital transformation? And what do terms like RPA and AITSM mean? Take a closer look at the trends that shape the future of service management.

Is your IT team in need of a mindset shift? 3 signs it’s time for a change

The world of IT service management looks very different to how it did five

What is Best Practice Service Management?

With customer expectations on the rise, it’s more important than ever for IT departments

3 ways to adapt your IT services to meet rising customer expectations

Customer expectations are on the rise: Microsoft’s Global State of Customer Service Report states

What is ITSM? Everything you need to know about IT service management

If you’ve worked in IT for a while, you’ve probably heard the phrase ITSM

What is swarming? And how does it benefit your IT support?

Chances are your IT support currently resolves its tickets based on the traditional three-tiered

A look at the service desk of the future

As customer expectations rise, service desks are being forced to adapt to meet increasing

5 service level agreement (SLA) best practices for better business outcomes

Industry expert Stephen Mann is back with another blog! Today, he shares what makes

26 IT service management terms – from ABC to XLA

The field of service management is no stranger to buzzwords. What do terms like