Enterprise Service Management
What if customers could easily get the answers to all their service questions in one place? Without having to search for the right channel or person? Whether they need help from IT, HR, FM, or another service department? With Enterprise Service Management (ESM), this becomes reality. At its core, ESM is all about collaboration. Service departments join forces, from using a common tool to process requests to having a single point of contact for customers and providing shared services.
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