We believe people are the greatest asset of any organization. Did you know happy employees also lead to happy customers? That’s where employee experience comes in. Service departments can make all the difference here: from investing in a top-notch onboarding experience to offering a self-service portal and plotting an employee journey – it all starts with employees.
What can IT departments learn from B2C organizations?
Paying with your phone, using Apple or Google Pay. Fully automated stores without cashiers.
Self-service – some common problems and questions answered
Self-service is a hot topic. And no wonder: it has great benefits for IT
4 customer satisfaction KPIs for your service desk
Service desks are getting more customer-oriented, but their Key Performance Indicators (KPIs) stay the
10 steps to map a customer journey for your service desk
So, you’re ready to improve your services. Making a customer journey sounds like a
6 ways to improve your Service Desk customer service
Customer experience is increasingly important to the modern service desk. Luckily, there are a