Employee Experience

There’s an undeniable link between employee and customer experience. Get 5 steps on how to improve employee experience and happiness. 

Contrary to what some people believe, the Agile mindset and service management go together

Employee experience has been all the rage in business for a while now. But

Paying with your phone, using Apple or Google Pay. Fully automated stores without cashiers.

Wouldn’t it be great to have completely stress-free workplaces? Unfortunately, this is unrealistic –

Want to know how to improve the way your customers experience your services? If

Self-service is a hot topic. And no wonder: it has great benefits for IT

Service desks are getting more customer-oriented, but their Key Performance Indicators (KPIs) stay the

So, you’re ready to improve your services. Making a customer journey sounds like a

Customer experience is increasingly important to the modern service desk. Luckily, there are a

Nowadays most of your customers expect you to have some sort of portal where

When compiling the online service catalogue, there is a lot you need to take