How to responsibly manage your data in TOPdesk—without the manual work 30 June 2025 Discover how to responsibly manage your data in TOPdesk with these new data management and clean-up features....
Managing admin consent requests in ITSM tools 16 January 2025 Review new applications in seconds: how ITSM tooling can help reduce the administrative burden of admin consent requests, improving privacy…
3 new TOPdesk features to get a sharper Asset Management process 02 December 2024 Create simpler overviews and eliminate repetitive tasks with these 3 new features in TOPdesk Asset Management, so you have all…
4 reasons why you should migrate to TOPdesk Asset Management 25 April 2024 Thinking of migrating your asset management? Discover why switching to TOPdesk helps centralize assets, boost accuracy, and reduce admin effort…
5 tips for a successful migration to TOPdesk Asset Management 24 April 2024 Learn how to move from configuration to asset management with TOPdesk. Discover data migration best practices for cleaner, more reliable…
Action Sequences: What is it and what are the benefits? 09 May 2023 Discover the meaning and benefits of action sequences in IT service management. Learn what an action sequence is and how…
Action Sequences: new changes for an improved TOPdesk experience 07 March 2023 At TOPdesk, our main priority is to offer you the best and easiest experience within our software. When it comes…
Prepare to step into the future with the updated Virtual Appliance 07 December 2022 In our current world, where technology and technological expectations are changing fast, it is essential to keep improving the security,…
Assess risk easily with TOPdesk Impact Analysis 28 July 2022 Change is essential for growth and progress in any organization. But with every change comes a degree of risk—and understanding…
Improving License Management in TOPdesk 25 November 2021 Do you know what software tools your company is using? Okay, good. But do you know which users actually need…
Google Analytics Integration: How is your Self-Service Portal being used? 21 October 2021 Discover how to use Google Analytics for your TOPdesk self-service portal. Track engagement, identify trends, and improve UX with data-driven…
AI within the TOPdesk Platform: Putting our vision into action 25 May 2021 Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both within the TOPdesk platform and within…
The importance of APIs – and 3 TOPdesk API examples 27 October 2020 In a day and age where the average business reportedly uses more than 1,000 individual applications, it’s more important than ever before…
Automatic Call Assignment Service 01 May 2020 Discover how automatic call assignment with TOPdesk can streamline your service desk. Boost efficiency with smart automatic call services—learn how…
Customer case: Using the ‘Sharing calls’ feature to authorize requests 04 October 2019 As a TOPdesk customer, you regularly see new features we’ve added to our software. But how to make the best…
Easy access to your knowledge base 20 December 2018 Explore the benefits of a public knowledge base. Provide easy access to information, improve self-service, and increase user satisfaction—read now....
Send custom notifications for all types of tasks 29 May 2018 The feature to send out standard notifications resonated with TOPdesk customers. Many of you brought up ideas for additional options,…
TOPdesk reporting in Power BI 20 February 2018 Integrate TOPdesk with Power BI for advanced reporting. Visualize performance data and drive better decisions—read the full guide now!...
Filters FAQ: better understanding your environment 22 January 2018 Even if you are only working in TOPdesk with a few operators, you’ve most likely heard of filters. With filters,…
Tracking updates: try TOPdesk’s task notifications 20 December 2017 TOPdesk now includes a feature that supports notifications for updates to calls and simple changes. Read more here!...
Can I have your attention? Working with attentions in cards 24 November 2017 Find out what attentions are in TOPdesk and how they help you track important updates. Learn how to create attentions…
Gatekeeping your API: protect your data with application passwords 17 November 2017 If you have a recent version of TOPdesk, then you now have another option for authenticating applications that use the…
Personalize your email templates with insertion fields 06 October 2017 Have you always wondered what the [] insert field/list is for? Or do you get intimidated by all the options…
Integrating with Action Sequences 06 October 2017 Explore how TOPdesk Jira integration and action sequences streamline workflows. Learn how to connect tools, save time, and boost collaboration.…
