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Without the right integrations, your ITSM tool can end up creating silos instead of solving them. Learn what ITSM integrations…

Should your ITSM tool be global or EU-local? Our guide explains the difference, why data residency matters, and how to…

What should you consider when selecting an ITSM tool? And how do you select the right one? Read this guide…

GDPR directly impacts your IT operations. Learn how GDPR relates to IT service management and what to look for in…

AI is used in IT service management to classify tickets, suggest responses, power chatbots, and surface knowledge. Learn how AI…

AI in IT service management can make a real difference, but only when the right tooling is in place. Learn…

Read why our upcoming product launch hands you all the tools you need to make sure your knowledge base works…

Human-in-control AI is a way of using AI in service management that keeps your team in charge of decisions. Learn…

Built-in AI vs third-party AI integrations in ITSM: differences & how to chooseBuilt-in AI is included in your ITSM platform;…

Artificial intelligence (AI) is technology that performs tasks usually associated with human thinking. Learn what AI is, how it works,…

Discover all that's new in TOPdesk: new TOPdesk app in Microsoft Teams, the refreshed SSP, new AI features, and more...

Discover all that's new in TOPdesk: the new Reporting Hub, improved asset overview, and much more...