Britain goes AI: UK ranks at the top of European countries embedding AI 07 November 2025 Britain tops the AI adoption charts — but there’s still work to do. Discover how UK IT teams are shaping…
AI-assisted service management: transitioning from reactive to proactive service delivery 30 September 2025 AI automation combines artificial intelligence with ITSM automation to streamline workflows, reduce manual effort, and deliver smarter, faster service....
What is AI Automation? 04 September 2025 AI automation combines artificial intelligence with ITSM automation to streamline workflows, reduce manual effort, and deliver smarter, faster service....
How ITSM automation transforms your IT service desk 31 July 2025 Discover how ITSM automation improves efficiency, reduces manual work, and empowers your team to deliver faster, smarter services across your…
Smarter incident management: examples of service desk automation 19 June 2025 Discover real-world examples of service desk automation and how ITSM tools streamline ticket routing, incident prioritization, and SLA tracking....
Service automation 101: boost IT efficiency and cut costs 10 April 2025 Explore what service automation is and how it can boost efficiency, reduce manual work, and improve user satisfaction. Learn practical…
Chatbots for service desks: making ITSM work faster for teams and customers 20 February 2025 Discover how a chatbot for your IT service desk saves time, automates ticketing, and improves user satisfaction through AI-assisted support....
How will AI and Machine learning change IT service management? 06 September 2024 Discover how AI and machine learning are transforming IT service management. See key advantages, real use cases, and future trends—read…
How an AI-powered service desk makes customers more self-sufficient 09 May 2024 Discover how an AI-powered service desk empowers customers to solve issues faster and improves service efficiency through self-service. Learn more…
Action Sequences: What is it and what are the benefits? 09 May 2023 Discover the meaning and benefits of action sequences in IT service management. Learn what an action sequence is and how…
How Ferranti uses service automation to save time 09 May 2023 Discover why Ferranti chose to automate their services and the benefits they gained. Learn how service automation can transform your…
5 IT tasks you should be automating 09 August 2022 Discover 5 essential IT tasks to automate and streamline your operations. Learn how automation can boost efficiency and productivity in…
Service Desk and AI: Why AI will Never Replace Humans 19 July 2022 Discover why AI will never replace humans in the workplace. Explore the limitations and benefits of artificial intelligence vs. human…
Are password resets draining your IT department? 05 May 2022 Learn how password reset automation can reduce costs and increase efficiency. Discover the benefits of streamlined IT service management with…
AI within the TOPdesk Platform: Putting our vision into action 25 May 2021 Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both within the TOPdesk platform and within…
The importance of APIs – and 3 TOPdesk API examples 27 October 2020 In a day and age where the average business reportedly uses more than 1,000 individual applications, it’s more important than ever before…
Why the digital workforce won’t take over the service desk 14 February 2019 Learn about the benefits of a digital workforce on the service desk. Explore how digital workforce solutions enhance efficiency and…
