Explore the blogs

Comparing ITSM platforms and keep hitting the Gartner® Magic Quadrant™ for ITSM? Here's what it tells you, what it doesn't,…

Without the right integrations, your ITSM tool can end up creating silos instead of solving them. Learn what ITSM integrations…

Should your ITSM tool be global or EU-local? Our guide explains the difference, why data residency matters, and how to…

What should you consider when selecting an ITSM tool? And how do you select the right one? Read this guide…

GDPR directly impacts your IT operations. Learn how GDPR relates to IT service management and what to look for in…

AI is used in IT service management to classify tickets, suggest responses, power chatbots, and surface knowledge. Learn how AI…

AI in IT service management can make a real difference, but only when the right tooling is in place. Learn…

Read why our upcoming product launch hands you all the tools you need to make sure your knowledge base works…

Human-in-control AI is a way of using AI in service management that keeps your team in charge of decisions. Learn…

Built-in AI vs third-party AI integrations in ITSM: differences & how to chooseBuilt-in AI is included in your ITSM platform;…

Artificial intelligence (AI) is technology that performs tasks usually associated with human thinking. Learn what AI is, how it works,…

Discover all that's new in TOPdesk: new TOPdesk app in Microsoft Teams, the refreshed SSP, new AI features, and more...

Discover all that's new in TOPdesk: the new Reporting Hub, improved asset overview, and much more...

British IT departments are at a crossroads. Learn how AI can help build future-proof, people-driven, and more strategic IT teams....

Discover how mature AI adoption is in the UK workplace and how IT automation is reshaping productivity, accuracy, and employee…

Learn why IT incident reports are vital for documenting, resolving, and preventing IT issues. Discover what to include and how…

Discover all that's new in TOPdesk: centralize your email designs, try out the new Self-Service Portal, and much more...

Britain tops the AI adoption charts — but there’s still work to do. Discover how UK IT teams are shaping…

A purpose-built internal IT ticketing system like TOPdesk streamlines workflows, reduces downtime, and supports cross-departmental service delivery....

Learn how tiered support models improve IT efficiency by aligning requests with the right expertise, reducing response times & enhancing…

Discover all that's new in TOPdesk this month. From finding your extensive changes on the Task Board, to directly pasting…

We’ll explore what an asset management process is, why it matters, how it works in TOPdesk, and how to perfect…

Discover the benefits of an incident response plan and how it can enhance your organization's security and resilience. Learn more…

Learn top service desk best practices to streamline your team’s workflow, reduce response times and improve support — get actionable…

Explore what an IT service desk really does, including roles and responsibilities. Empower your support team with clear guidance and…

Learn how ITSM and cybersecurity go hand in hand. Explore the essential intersection between IT service management and security in…

AI automation combines artificial intelligence with ITSM automation to streamline workflows, reduce manual effort, and deliver smarter, faster service....

Discover how NIS 2 compliance ITSM tools can simplify your organization's adherence to NIS 2 requirements in our insightful blog…

Discover the key ITSM features that improve service delivery, reduce costs, and enhance user experience. Learn what to look for…

Understand the difference between a help desk and a service desk — their scope, strategy, and where your organization fits…

Learn what Enterprise Service Management is, how it differs from ITSM, and which ESM tools improve service delivery and collaboration…

AI automation combines artificial intelligence with ITSM automation to streamline workflows, reduce manual effort, and deliver smarter, faster service....

Unpack why a comprehensive IT asset inventory, real-time visibility, and asset lifecycle tracking are essential to protecting your business &…

Discover all that's new in TOPdesk this month. From filtering the Task Board on multiple assignees, to importing from Active…

Discover the best IT ticketing systems with our comparisons to find the right fit for your team’s needs and growth…

Discover how ITSM automation improves efficiency, reduces manual work, and empowers your team to deliver faster, smarter services across your…

Compare BMC vs TOPdesk. Learn how both tools stack up in terms of setup, reporting, integrations, customer support, and pricing....

Cross-departmental collaboration doesn’t happen by accident. Find out how ESM breaks down siloes and improves services across IT, HR, Facilities…

Discover all that's new in TOPdesk: the new data management dashboard, our AI beta programme, and more....

Discover how to responsibly manage your data in TOPdesk with these new data management and clean-up features....

From WiFi woes to keyboard mishaps, check out the funniest IT service desk memes that capture the chaos of tech…

Discover real-world examples of service desk automation and how ITSM tools streamline ticket routing, incident prioritization, and SLA tracking....

Explore our full ITSM software comparison guide to learn when to switch platforms and how to choose the right tool…

Comparing Ivanti vs TOPdesk? Understand how these ITSM solutions stack up in terms of customization, setup time, ITIL alignment and…

Discover how rising customer expectations are reshaping IT support – and what your team can do to stay ahead....

Discover all that's new in TOPdesk: the new SSP Incident card, updated preview for the Task Board, and more....

Improve your knowledge base with 5 knowledge base KPIs that measure impact, deflect tickets, and streamline IT support....

Unsure about TOPdesk vs Zendesk? Discover the key features and differences of both tools to help you choose the perfect…